COVID-19 TEMPORARY AMENDMENTS TO
STANDARD TERMS AND CONDITIONS
THE FOLLOWING AMENDMENTS AND SUPPLEMENTS WILL APPLY TO OUR STANDARD TERMS AND CONDITIONS FROM JULY 2020 UNTIL FURTHER NOTICE.[24]
Check In/Check Out [10]
 You will be contacted 24 hours prior to arrival to confirm that neither guest nor anyone else in your/their household/bubble has any Covid-19 symptoms or been contacted by NHS Test and Trace, Wales Test Trace Protect or any other country’s official tracing body and told to self-isolate.
 YOU MUST INFORM US IMMEDIATELY AND DO NOT COME TO THE SITE IF EITHER OF YOU ARE EXPERIENCING ANY COVID-19 SYMPTOMS, SUSPECT YOU HAVE BEEN IN CONTACT WITH SOMEONE WHO HAS THE VIRUS OR BEEN CONTACTED AND TOLD THAT EITHER OF YOU OR SOMEONE ELSE IN YOUR HOUSEHOLD/BUBBLE HAS BEEN IN CONTACT WITH A COVID-19 INFECTED PERSON OR PET.
 Your yurt will be available from no earlier than 4:30pm on the first day of your holiday. Any later check in time will be by prior arrangement only.
 One of us will greet you on arrival and everybody must maintain a 2 metre social distance. You will also be required to use hand sanitiser before entering the meadow area and wear a face mask while you are shown to your yurt.
 Check out time is strictly 10am on the last day of your holiday.
 You must follow the housekeeping instructions provided before you leave and complete the check sheet in the yurt. Failure to follow the instructions will result in the forfeit of your £150 damages/good housekeeping deposit.
What’s Included in the Basic Price [4]
 Parking and access to the site and the grounds surrounding the yurt
 Overnight accommodation in genuine Mongolian yurt
 Solar electricity, water and gas
 Daily allowance of firewood, kindling, firelighters and matches
 Complimentary toiletries
 Use of low wattage hair dryer
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29 July 2020
 Use of private hot tub
 Use of private fire pit
 Use of private kitchen facilities
 Use of private shower facilities
 Toilet roll
 Complimentary tea, coffee, sugar and sweetener (individual sachets)
 Cleaning equipment and hand sanitiser
 Use of a rechargeable torch
 Tea light holders
 Wi-Fi access - coverage varies around the site and may not be
available in every yurt. (free data is limited and access is subject to
acceptance of usage policy at [13] in Standard T&Cs)
What’s NOT Included in the Basic Price [4]
 Bedding – you may bring your own including pillows and duvet or
HIRE A KING SIZE SET FROM US AT AN ADDITIONAL COST
 Towels – you MUST bring your own
 Bath robes – you MUST bring your own
 Slippers – you MUST bring your own
 Extra blankets/throws/cushions – we have removed all non-essential
soft furnishings
 Milk and fresh produce – we are no longer supplying any
open/shared food stuff
 Tea lights – you may bring your own but you must use the holders
provided
 Fairy lights – you may bring your own
 Sun loungers – you may hire these from us at an additional cost
Bookings/Cancellations[5-9]
 Bookings can only be made by contacting us directly and not through
any 3rd party website or booking platform.
 All bookings are subject to a 20% non-refundable deposit.
 The balance must be paid 10 days before the start of your holiday,
along with a £150 Damages/Good Housekeeping Deposit
(refundable within 7 days of you checking out).
 Should travel restrictions or other government imposed measures
prevent you from taking your holiday, you will be given the option to
postpone it until another date in 2020 or 2021. Absolutely NO
REFUNDS will be given.
Page 3 of 4
29 July 2020
 IT IS YOUR RESPONSIBILITY TO ENSURE YOU HAVE
ADEQUATE TRAVEL INSURANCE TO COVER THE FULL COST
OF YOUR HOLIDAY SHOULD YOU NOT BE ABLE TO ATTEND
FOR ANY REASON.
 If you cancel your booking before the balance is paid, you may
transfer your deposit to a new date in 2020 or 2021. If you no longer
want to take the holiday you will forfeit your deposit. NO REFUNDS
will be given.
 If we have to cancel your holiday due to a local lockdown or similar
event beyond our control you will be given the option to rebook once
the restrictions have been lifted. NO REFUNDS will be given.
 If we have to cancel your holiday due to a reason that is not covered
by our Force Majeure clause [19] in our standard terms and is not
coronavirus related, we will offer you the option to rebook at a later
date or give you a full refund.
Your Responsibilities[11,16,18]
 YOU ACCEPT FULL RESPONSIBILITY FOR ARRANGING YOUR
OWN TRAVEL INSURANCE AND WILL NOT CLAIM ANY REFUND
FROM GO ECO GLAMPING FOR HOLIDAY
DISRUPTIONS/CANCELLATIONS THAT ARE OUT OF OUR
CONTROL.
 You must inform us immediately if either of you have any Covid-19
symptoms or become otherwise unwell while on site.
 You must inform us immediately if either of you have any Covid-19
symptoms or test positive for Covid-19 within 14 days of departure.
 Should either of you become unwell during your holiday, you must
both leave site and return home immediately and follow the
government guidelines for self-isolation and test and trace procedure.
NO REFUND will be given – you will have to claim from your travel
insurance.
 Under NO CIRCUMSTANCES will you be able to self-isolate on site
if you are exhibiting symptoms, being off-grid makes it impossible to
maintain the services required to support somebody who is unwell.
 Both of you must follow all safety instructions given regarding use of
the log burner, hot tub and fire pit. Full details are provided in the
Guest Information Book in the yurt.
 Both of you must adhere strictly to all the site rules – especially in
relation to what can and can’t be flushed down the toilet. Failure
to follow the rules will result in you forfeiting your £150
Damages/Good Housekeeping Deposit and you may be asked to
leave the site immediately with no refund or recompense.
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29 July 2020
 Both of you will check the contact details are correct and sign the preprinted
registration form on arrival, confirming that you have read and
accept ALL of our terms and conditions – standard and temporary.
 You will maintain a 2 metre social distance at all times from us and
wear face coverings where appropriate (unless medically exempt).
 Visitors cannot be accepted during the pandemic and you must not
allow anyone else on site during your stay.
 Both of you will follow the good housekeeping/Covid-19 safety
instructions provided and complete the check sheet left in the yurt
prior to checking out. Failure to follow the instructions will result in
you forfeiting your £150 Damages/Good Housekeeping Deposit.
Our Responsibilities
 We will adhere to the Welsh Government Guidelines and do
everything we can to minimise the risks to you, other guests, us and
our wider community from Covid-19.
 We will regularly review our risk assessment and make any
necessary adjustments to our procedures if needed.
 We will maintain a 2 metre social distance at all times and wear PPE
and face coverings where appropriate.
 We have employed professional cleaners to deep clean and disinfect
after every guest as per the Wales Tourism Alliance cleaning
protocols and we will check every time that it is being done properly.
 We have invested in the highest strength (Log 7), environmentally
friendly cleaning products and are committed to maintaining our very
high standards.
 We will be on site and available at all times to resolve any issues and
make sure you have a wonderful and safe stay with us.

Oakvale  |  Llanwnnen  |  Lampeter

Ceredigion  |  SA48 7LF

Tel: +44 7788171878

Email: info@goecoglamping.co.uk

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© 2017 Go Eco Glamping